Refund Policy – IPTV-UK.LONDON
1. General Refund Policy
At IPTV-UK.LONDON, we strive to provide a reliable and high-quality IPTV service to all users.
Due to the digital nature of our services and the instant activation that occurs after purchase, refunds are generally not available once the service has been activated or used.
This policy is in place to ensure fairness for all customers and to prevent misuse of our services. Please review this Refund Policy alongside our Terms & Conditions, which together govern all purchases and service usage.
2. Free Trial – Test Before You Buy
To avoid any misunderstandings, we strongly encourage all users to try our free trial (when available) before purchasing a subscription.
The free trial allows you to:
Test streaming quality
Check channel availability
Confirm device compatibility
Experience the service risk-free
Using the free trial helps ensure the service meets your expectations before payment.
3. When a Refund May Be Considered
Refund requests may be reviewed only in exceptional cases, including:
Major Service Outage
If the service is completely unavailable for more than 72 consecutive hours due to an issue on our side (not caused by your internet, device, or ISP).
Non-Delivery of Service
If you paid for a subscription but never received access, and our support team is unable to resolve the issue within 48 hours.
Billing Errors
If you were charged incorrectly, such as:
Duplicate payments
System or processing errors
All refund requests are reviewed case by case.
4. Situations Where Refunds Are Not Issued
Refunds will not be provided in the following situations:
Dissatisfaction with channel lineup or content
Internet speed issues, ISP throttling, or poor network quality
Device incompatibility or incorrect setup
Violation of our Terms of Service
Forgetting to cancel before renewal
Changing your mind after activation
Minor buffering or temporary interruptions
Temporary unavailability of specific channels
Channel availability may change and is not guaranteed at all times.
5. How to Request a Refund
If you believe you qualify for a refund, please contact our support team within 7 days of the transaction or issue.
Please include:
Your registered email address
Subscription plan and purchase date
A clear explanation of the issue
Screenshots or evidence (if applicable)
Requests submitted without sufficient information may be delayed or rejected.
6. Refund Processing
If your refund request is approved:
Refunds are issued to the original payment method
Processing time is usually 7–14 business days
Your bank or payment provider may take additional time to reflect the refund
We do not control bank processing times.
7. Subscription Cancellation
You may cancel your subscription at any time to prevent future charges.
Important:
Cancelling does not automatically grant a refund
Access will remain active until the end of the paid period
No partial refunds are issued for unused time
8. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time.
Any changes will:
Be posted on this page
Include an updated “Last updated” date
We recommend reviewing this policy periodically.
9. Contact Us
If you have questions about this Refund Policy, please contact us via:
